Privacy Policy

Larkup is operated by Larkup Inc., providing enterprise-grade, secure AI infrastructure for the education sector.

Depending on how you use Larkup, we may process personal data such as your name, email address, login and account details, and your role on the platform, including whether you join as an Educator, Student, or Administrator.

We also process AI interaction data, including prompts, uploaded syllabi, submitted coursework, and generated feedback, in order to provide the platform's core assistive functionality.

Where Larkup is used in connection with an institutional deployment (e.g., enterprise RAG servers), we may process information needed to administer that deployment in accordance with the enterprise agreements we hold with your institution.

We also process technical and security-related information, such as log data, session data, device or browser information, and records needed to keep the platform secure, reliable, and compliant.

Most of the personal data we process comes directly from you. This includes data you provide when you create an account, verify your institutional email address, write AI prompts, or contact support.

We also collect some information automatically when you use the platform, especially technical and security-related information.

Where Larkup is deployed at an enterprise level, we may receive information from your university IT department or administration through single sign-on (SSO) and roster integrations.

We process personal data to create and manage your account, verify your credentials, run our secure AI models on your inputs, enable collaborative workflows, and otherwise provide the Larkup platform. This processing is generally necessary for the performance of a contract with you or your institution.

We also process personal data to maintain the security of Larkup, prevent prompt injection or misuse, investigate complaints, moderate the platform, improve reliability, and protect users. Where this processing is not strictly necessary for the contract, we rely on our legitimate interests in running a secure AI service.

Where we rely on consent, such as for optional cookies, you may withdraw consent at any time. Details about this are set out in our Cookie Policy.

Larkup is built with a "private by design" architecture. Your institutional data, user prompts, and uploaded documents are isolated.

We do not use your private personal data or confidential academic documents to train public AI models. Any AI processing is intended strictly to assist you and your institution in educational workflows.

Some personal data is necessary for us to provide core parts of the platform. For example, if you do not provide the information needed to authenticate your account or connect to your institution, we cannot grant you access to Larkup.

We may share personal data with secure service providers that support hosting, infrastructure, authentication, security, and LLM processing, where they process data strictly on our behalf under enterprise agreements.

We also share relevant platform data with your university IT department or administration where this is necessary to administer the institutional deployment, address a safety issue, or handle billing.

We may disclose personal data where necessary to protect rights, investigate misuse, enforce our Terms, or comply with applicable law.

Some service providers may process personal data outside your local jurisdiction. Where this happens, we use required transfer mechanisms, such as Standard Contractual Clauses, together with supplementary security measures like data encryption.

We keep personal data for as long as it is needed for the purposes described in this Privacy Policy, or as mandated by your institution's specific data retention policies.

In general, account and generated workflow data are kept while your account remains active. When data is no longer needed, we securely delete or anonymise it.

Larkup uses cookies and similar technologies. Our Cookie Policy explains what cookies are, how consent works, and how you can change your settings.

Under applicable data protection laws, you may have the right to request access to your personal data, rectification of inaccurate data, erasure, restriction of processing, objection to certain processing, and data portability.

You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

We use enterprise-grade technical and organisational measures designed to protect personal data against unauthorised access, misuse, loss, or disclosure.

No system can guarantee absolute security. We therefore ask users to choose strong passwords, keep account credentials confidential, and contact us if they believe their account has been compromised.

We may update this Privacy Policy from time to time. If we make material changes, we will publish the updated version on this page and revise the "Last updated" date.

For privacy, data protection requests, or safety-related concerns, contact: info@larkup.com